Generally, people do not do very well in emergencies. Before the fight or flight response kicks in, there is that moment when time stands still and a feeling of being a deer in headlights occur. Major upheavals that concern life and death situations call for the aid of the experts. It takes a certain kind of person who can take care of people in shock, pain, disbelief or despair. When it comes to care management, it is not only the disease and its aftereffects that are being taken care of but also the realistic side to life such as billing, payments, aftercare, religious services, as well as the personal needs of the patient and his family. It is comforting to know that there is a person who can organize the little details so that the patient can focus in recovering from his illness and his family can fully concentrate on problems that need major decision making.